Contact
1. What are the shipping times for your orders?
We take 24 to 48 hours to process your order. Delivery then usually takes 7 to 10 business days.
2. What happens if my order is blocked?
If your order is held up, rest assured that we are monitoring it closely. Once Canada Post resumes operations, your package will be processed immediately and delivered as soon as possible.
3. How can I track my order?
You can track your order using the tracking link we sent you. However, please note that updates may be delayed due to the strike.
4. Can I request a refund or cancel my order?
If your order has not yet been shipped, you can request a cancellation and refund by contacting our customer service. If the order has already been shipped, please wait until it is delivered.
5. Are there any additional taxes or fees applied to the delivery?
No, all taxes are covered by Quebeau and are already included in the price shown on our website. There are no additional charges.
6. What should I do if the product received is defective or incomplete?
If your product is defective or missing parts, contact us immediately with a photo and your order number. We will send you a replacement item as soon as possible.
7. My tracking says "delivered", but I haven't received anything. What should I do?
If the status indicates "delivered":
- Check your mailbox or a discreet place where the postman might have left the package.
- Consult your neighbors or your concierge.
If the problem persists, write to us for further assistance.
8. What should I do if my order is damaged upon delivery?
Send a photo of the damaged item along with your order number. We will offer you a solution as soon as possible.
9. How can I contact customer service?
Our customer service team is available to answer all your questions. Please contact us via:
- Email: contact @ quebeau.com