Delivery and Return

Delivery and Returns Policy

Returns & Exchanges: 

At Quebeau , we do our best to ensure that our

product descriptions are as detailed as possible so that you do not encounter

no surprises when you receive our products. We want our

customers know exactly what they are ordering.


All orders are processed and shipped within 1-3 days with tracking number.

Personalized items may take 3-5 business days for personalization.

Package tracking is generally updated after 5-7 working days.


The usual delivery time is 7 to 12 working days everywhere in Quebec and Canada, but you may receive your items much sooner.

Packages may experience delays beyond our control, such as customs, postal delays or public holidays. 




We pride ourselves on our ability to quickly process

all orders placed on our site. Most orders

are processed within 12 hours. If you wish to cancel your order for

whatever reason, send us an email to as soon as possible.


A large majority of items in stock are processed and/or

shipped within 12 hours, it is imperative that you contact us during

this period, so that we can attempt to cancel your order before

before it is processed and/or shipped.

No request to cancel your order can be made.

taken into account if it has already been processed.




It is your responsibility to verify the accuracy of this

address and contact us very quickly to specify a

modification. The latter can only be carried out if your

order has not yet been processed.


We cannot be held responsible for the information

incorrect shipping. We are also not responsible for

orders refused or undeliverable (addresses inaccessible, addresses


In the latter cases, these packages can be returned to us,

but not always.


If your order is returned to sender, we will

will offer a refund of your order deducted from shipping costs or

we will offer you a reshipment, according to your choice.


You are not eligible for reshipment or refund

of your order until your package has been received by the sender.




We accept returns* for any reason! That

you are dissatisfied or have simply changed your mind. OUR

Return policy is 14 days from the time you receive your

products. If for any reason you are not satisfied, simply

complete this return form . Sign it then send it with your package to the address you

we will let you know when you write to our support.

Montreal, Quebec, Canada