Return, Refund and Cancellation Policy

Cancellation and Order Modification Policy

We process and ship all orders very quickly, we cannot guarantee any changes or cancellations after your order has been placed.

If you wish to modify or cancel your order: contact our customer service as quickly as possible by email* at contact@quebeau.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*In order to speed up the processing of your request, indicate in the subject of your email "Cancel my order" as well as your full name and your order number in the body of the email. 

Return and Refund Policy

If the order has been shipped, rest assured, you can make a return in order to benefit from a refund, subject to the rules below.

Our refund policy lasts 30 days.

If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in the original packaging. The package delivery label must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once the device has been used.

Other items that cannot be returned:

* Gift cards

* Digital books

To make a return, you must show us a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

Reimbursement of delivery costs is only possible in the event of withdrawal before sending the package.

Late or missing refunds:

• Check your bank account
• Contact your banking institution
• Processing time usually takes 7-14 business days

If you have done all of this and still have not received your refund, please contact us at contact@quebeau.com

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us at contact@quebeau.com .

Sale items (if applicable)

Only regular priced items can be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged.

If in this case you wish to exchange it for the same item, send us an e-mail to contact@quebeau.com

Shipping

To return a product, you must contact us by email at: contact@quebeau.com and we will inform you of the procedure as well as the address of our warehouse capable of receiving returned packages.

Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this. You are responsible for paying your own shipping costs to return your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we recommend that you consider using a delivery service that allows you to track the package or purchase delivery insurance.

We do not guarantee that we will receive the item you return to us.

 

All rights reserved – July 1, 2022

QUEBEAU inc.
Montreal, Quebec, Canada